Cloud Operating Model

This viewpoint centers on defining the desired operational responsibility delineation across teams involved in cloud operations. Clear guidance from leadership is essential to ensure that the cloud operating model supports the organization’s strategic goals and enables full utilization of cloud capabilities.

Operating Approaches

Traditional Ops Approach

This approach involves multiple specialized teams managing different aspects of cloud operations (Application Operations, Cloud Platform Operations, Cloud Service Management) separately. While it provides centralized control, it introduces friction, as app development and operations require frequent coordination with centralized teams, leading to delays.

DevOps Approach

App Dev teams extend their responsibilities to include Application Operations, using cloud-native tools for proactive management. While this enhances app delivery by merging development and operations, reliance on centralized cloud service teams can still slow down development iterations.

Cloud Ops Approach

App Dev teams are given ownership of certain Cloud Platform Operations tasks, specifically those related to provisioning and managing cloud services for their applications. This approach grants full lifecycle ownership, enabling faster troubleshooting, reducing dependencies, and aligning with the agility and scalability of cloud platforms.

Desired Operating Approach

The desired state for the Cloud Operating Model involves a hybrid approach where App Dev teams take on more responsibilities, particularly in managing cloud-related operations. This model supports innovation within set guardrails and ensures that app development teams can operate with greater autonomy while maintaining necessary oversight and governance.

Recommendation

The Cloud Ops model is recommended as it balances autonomy and control, empowering App Dev teams to manage the entire app lifecycle. This approach aligns with the organization’s goals of achieving agility, scalability, and cost efficiency in the cloud, while still allowing for centralized oversight where necessary.

In summary, the presentation advocates for a Cloud Ops model that provides App Dev teams with the necessary autonomy to innovate and manage their applications while ensuring that cloud operations are aligned with the organization’s strategic objectives.